Legal

Terms of Service

Last updated: December 19, 2025IncidentScribeMVP / Beta

By using IncidentScribe, you agree to these Terms. If you do not agree, do not use the service.

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These Terms apply to your access and use of IncidentScribe and any related websites, integrations, and services we provide.

1. Agreement to Terms

By using IncidentScribe (“we”, “our”, “us”), you agree to these Terms of Service (“Terms”). If you disagree, do not use our services.

2. Eligibility / Age Requirements

You must be at least 13 years old to use IncidentScribe. By using our services, you represent that you meet this age requirement.

3. Services Provided

IncidentScribe helps teams capture incident activity from Slack and publish structured records/postmortems to Notion.

Core Features (MVP)

  • Slack capture via commands/interactions for incident workflows
  • Draft timeline/postmortem creation from captured updates
  • Publishing/export to a Notion destination selected by the workspace
  • Basic usage limits and plan enforcement (e.g., publish quotas)
  • Workspace configuration (allowed channels, destination, members/roles)

MVP note: Some features may be experimental. Functionality and UI may change over time.

4. Account Responsibilities

  • Provide accurate account and workspace information
  • Maintain security of your credentials and connected integrations
  • Notify us immediately of unauthorized access
  • You are responsible for all activity under your account/workspace
  • Do not share accounts to bypass plan limits or security measures

5. Acceptable Use

You agree NOT to:

  • Upload illegal, harmful, or infringing content
  • Attempt to hack, overload, damage, or disrupt our services
  • Use automated tools to access the service without permission
  • Resell access to the service or provide unauthorized access to others
  • Circumvent usage limits or security measures
  • Use the service for spam, phishing, or malicious purposes

6. Intellectual Property

Your Content

  • You retain ownership of content you upload, import, or create through IncidentScribe.
  • You grant us a limited license to host, process, transmit, and format your content solely to operate and provide the service.
  • You are responsible for having the rights to any content you upload or import.

Our Property

IncidentScribe owns all rights to our website, software, UI, and branding. Do not copy, modify, or distribute our proprietary materials except as permitted by law.

Exports / Published Output

Content you export or publish via IncidentScribe is yours. You decide where it is published and who has access.

7. Integrations (Slack, Notion, and Others)

IncidentScribe may connect to third-party services (e.g., Slack and Notion) via OAuth or tokens. Your use of those third-party services is governed by their own terms and policies.

  • We are not responsible for third-party outages, API changes, suspensions, or policy changes.
  • You are responsible for configuring permissions correctly (e.g., sharing a Notion database with the connected user).

8. Payment Terms

If you purchase a paid plan, billing may be handled by third-party payment processors (e.g., Stripe). Subscriptions may auto-renew until cancelled.

Cancellation

  • You can cancel at any time through the billing portal (when available).
  • Access typically continues until the end of the current paid period unless otherwise stated.

Refunds

Unless required by law, payments are non-refundable and we do not provide partial refunds for unused time. If you believe you were billed in error, contact us.

9. Service Modifications

We may modify, suspend, or discontinue any part of the service at any time. We will try to provide reasonable notice for significant changes affecting paid features.

10. Account Termination

By You

You may request account/workspace deletion by emailing us from your registered email address.

By Us

We may suspend or terminate accounts that violate these Terms, abuse the service, or fail payments (if applicable).

Effect of Termination

  • Access may end immediately.
  • Content may become inaccessible after deletion.
  • Unused plan benefits may be forfeited, unless required by law.

11. Disclaimers

IncidentScribe is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free service.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities. We are not responsible for third-party service failures (Slack/Notion/etc.).

Our total liability is limited to the amount you paid us in the last 12 months, or $0 if you have not paid us.

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the service, violation of these Terms, or infringement of any rights.

14. Privacy

Your use of IncidentScribe is subject to our Privacy Policy: View Privacy Policy.

15–17. Miscellaneous

Severability

If any part of these Terms is found unenforceable, the remaining terms continue in effect.

Entire Agreement

These Terms constitute the entire agreement between you and IncidentScribe regarding the service.

Changes to Terms

We may update these Terms. Continued use after changes constitutes acceptance. We will notify users of material changes when reasonably possible.

18. Contact Information

Email: hello@incidentscribe.space
Response time: within 2 business days for general inquiries.

If you have questions about these Terms, contact us at hello@incidentscribe.space.